Safety and Trust

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User Rating System

In order to ensure safety, security and trust within the Wingly community, we have created a rating system for users. After a shared flight, both the pilot and passenger are invited to share their experience and give each other a rating from one to five stars. This makes it easier for passengers to identify a pilot that is trustworthy and for pilots to do the same for passengers before confirming the flight.

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Verification and Validation of Users

Every user (passenger and pilot) is asked to provide their address, phone number and passport to verify their identity in order to complete their profile. Until the user supplies this information, they are not able to join, request or offer a flight. This means the platform has a good level of mutual trust and ensures the safety standards. As well as this, pilots must provide copies of their licence, a medical certificate and proof of their flight hours.

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Is it legal?

Yes. According to the European Regulation (EU) No 379/2014 of 7th April 2014, amending Commission Regulation (EU) No 965/2012, pilots are allowed to share flights as long as the aircraft does not exceed 6 seats and has a non-complex motorisation. Furthermore, costs can only be shared, pilots are not allowed to make any profit on the flight. We have received written confirmation from the EASA, stating that flight sharing and advertising flights is totally legal, as long as the costs are fairly shared. The CAA also confirmed it is legal in a letter to us. Order 1188 General Exception E4277 allows cost sharing in the same way EASA does. This legislation replaced the Air Navigation Order 2016 which stated that advertising a cost shared flight was not possible. In other words, because the flight remains a private one, the pilot does not need a commercial pilot’s licence to share their costs with passengers.

You can see a sum-up about the legality of flight sharing in Europe and especially the UK

See the full CAA guidelines
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Insurance

Passengers, their luggage and third parties on the ground are covered by the aircraft’s liability insurance. This liability insurance was made compulsory for light aircraft on 1st of May 2005 by European regulation CE 785/2004. The pilot is optionally covered by his individual accident insurance.
In order to bring extra insurance coverage, Wingly cooperates with its broker SAAM Verspieren Group and signed an insurance policy with Allianz Global Corporate & Specialty SE (AGCS). Our insurance policy is free of charge and is offered systematically on all Wingly flights carried out on light aircraft. Find more info on our insurance on our Insurance Page.

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Payment made easy

Payment can be made using debit / credit card or via Paypal.
Debit / Credit Card:
Once the passenger has booked the flight, Wingly take a pre-payment for the full amount. If the pilot then approves the passenger’s request, Wingly take the full payment and then transfer it to the pilot after the flight has taken place. If the flight is cancelled by the passenger up to 48 hours before the flight is due to take place, the passenger will receive a full refund. If the passenger cancels during the 48 hours before the flight, they will not receive a refund. Alternatively, if the pilot has to postpone or cancel the flight due to weather conditions, the Wingly cancellation policy means the passenger will still receive a full refund.
Paypal:
Once the passenger has booked the flight, Wingly take the full payment and then then transfer it to the pilot after the flight has taken place. If the flight is cancelled by the passenger up to 48 hours before the flight is due to take place, the passenger will receive a full refund. If the passenger cancels during the 48 hours before the flight, they will not receive a refund. Alternatively, if the pilot has to postpone or cancel the flight due to weather conditions, the Wingly cancellation policy means the passenger will still receive a full refund.

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Information Privacy

All your information is safe on Wingly. We will not forward any information or documents you send us to third parties, except governmental institutions to verify your identity.