Safety and Trust

businessman

User Rating System

In order to ensure safety, security and trust within the Wingly community, we have created a rating system for users. After a shared flight, both the pilot and passenger are invited to share their experience and give each other a rating from one to five stars. This makes it easier for passengers to identify a pilot that is trustworthy and for pilots to do the same for passengers before confirming the flight.

file

Verification and Validation of Users

Every user (passenger and pilot) can provide their address, phone number and passport to verify their identity to complete their profile. This means the platform has a good level of mutual trust and ensures safety standards.
For cost-shared flights, invidiual pilots must provide copies of their pilot licence and medical certificate in order to be verified and advertise their flights on Wingly.
For commercial flights, operators must provide valid licences and respective certifications from the aviation authority as well as insurance documentation in order to be allowed to advertise their flights on Wingly.

airplane

Is it legal?

Cost shared flights operated by private individuals fall under European Regulation (EU) No 379/2014 of 7th April 2014, amending Commission Regulation (EU) No 965/2012.Flights can be legally cost-shared by private individuals on non-complex aeroplanes and helicopters, in accordance with the rules of Part NCO, on the condition that the direct costs are shared by all occupants of the aircraft, pilot included, and the number of people sharing the direct cost is limited to 6.
Only direct costs can be shared and the pilot cannot make any profit on the flight. We have written confirmation from the European and national authorities that state the above. The UK CAA has also confirmed the legality under order 1188 General Exception E4277 allows cost-sharing in the same way EASA does. This legislation replaced the Air Navigation Order 2016 which stated that advertising a cost-shared flight was not possible.

You can see a sum-up about the legality of flight sharing in Europe and especially the UK

See the full CAA guidelines

Wingly Pro flights are operated by partner commercial aviation organisations. These flights differ from cost-shared flights by private individuals as the flights are made for profit under commercial regulations designated by the national authorities. These flights are conducted by Air transport operators that hold an Air Operators Certificate and possibly an Air Transport Licence, or an Approved Training Organisation or Designated Training Organisation.

shield

Insurance

In general aviation, Passengers, their luggage and third parties on the ground are all covered by the aircraft's liability insurance.
In addition to this, for cost-shared flights operated via private individuals, Wingly has created an insurance policy with Allianz. This insurance is automatically applied by Wingly on bookings made on cost-shared flights.
Wingly Pro flights are operated commercially via partner organisations in accordance with EU regulations and hence are required to insure all their flights. This insurance is directly applied by the partner organisations for all bookings made on their commercial flights advertised by Wingly.
Find more info on our insurance on our Insurance Page.

credit-card

Payment made easy

Payment can be made using debit / credit card or via PayPal.
Debit / Credit Card:
Once the passenger has booked the flight, Wingly take a pre-payment for the full amount. If the pilot then approves the passenger’s request, Wingly take the full payment and then transfer it to the pilot after the flight has taken place. If the flight is cancelled by the passenger up to 24 hours before the flight is due to take place, the passenger will receive a full refund. If the passenger cancels during the 24 hours before the flight, they will not receive a refund. Alternatively, if the pilot has to postpone or cancel the flight due to weather conditions, the Wingly cancellation policy means the passenger will still receive a full refund.
PayPal:
Once the passenger has booked the flight, Wingly take the full payment and then transfer it to the pilot after the flight has taken place. If the flight is cancelled by the passenger up to 24 hours before the flight is due to take place, the passenger will receive a full refund. If the passenger cancels during the 24 hours before the flight, they will not receive a refund. Alternatively, if the pilot has to postpone or cancel the flight due to weather conditions, the Wingly cancellation policy means the passenger will still receive a full refund.

archives

Information Privacy

All your information is safe on Wingly. We will not forward any information or documents you send us to third parties, except governmental institutions to verify your identity.